1. General

These terms apply when you, as a customer, place an order on www.swedishcollagen.com or any associated pages. These general terms and conditions define the contractual relationship between the buyer and Swedish Collagen (“Swedish Collagen,” “the site,” “we,” “us”), company registration number: SE559133-727301. Full contact details and additional useful information are available on our website.

These terms apply exclusively to customers placing orders via our site.
To place an order with Swedish Collagen, you must be at least 18 years old and legally eligible to enter into a contract.

2. Prices

All product prices are listed in euros (€), and VAT is included in the displayed price.
We reserve the right to correct any errors in pricing, product descriptions, images, documents, or other media, whether on our website, in catalogs, or elsewhere.
We also reserve the right to adjust prices based on changes in supplier costs, inventory variations, or technical issues with the site, browser, or server.

3. Orders & Payment

Before confirming a purchase, you can review and correct your order. Please carefully check your order at every step of the process.

The customer is responsible for ensuring that all order details are accurate.
Orders can only be placed using the payment methods available on the website.

4. Shipping Fees

Shipping costs are clearly stated on the site and shown during the checkout process.

5. Delivery Time

Orders are generally delivered within 1–5 business days from the order date.
During high-demand periods, delivery times may be extended.
Orders are not shipped on Swedish public holidays.

If you have not received your order within 7 business days, please contact us at:
📧 support@swedishcollagen.com

A confirmation email will be sent once your order is completed.

6. Order Changes & Cancellations

You may change or cancel your order at no cost before it enters the preparation stage.
To do so, contact our customer service at:
📧 support@swedishcollagen.com

7. Unclaimed Orders

For parcels returned without a refund request, we reserve the right to charge return, handling, and repackaging fees.
These fees are currently 249 SEK, or the equivalent in your currency (±20% depending on exchange rates).
These charges will be deducted from your refund amount.

8. Returns

For hygiene reasons, we do not accept product returns.
Please consider your purchase carefully to avoid waste.

9. Claims

All products are inspected before shipment.
If your product is damaged or defective upon arrival, please contact our customer service to report the issue—whether visible or hidden.

Claims must be submitted within a reasonable timeframe after discovering the defect.
To file a claim, contact us with a detailed explanation at:
📧 support@swedishcollagen.com

Once your claim is reviewed, we’ll send a return shipping label.
Returned products must be in original packaging and securely packed in a protective outer box (e.g., corrugated cardboard).
Damage during return shipping due to poor packaging is the customer's responsibility.

If the claim is approved, we will refund the full amount including return shipping.
If no defect is found, return shipping costs will be charged.
Refunds are processed within 30 days from the date the claim is approved and product received.

Refunds will be issued via the original payment method unless otherwise agreed.

10. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your first order.
If exercising this right, you must return the product within 14 days of notifying us.

Return address:

Swedish Nutra AB
Lodgatan 19
211 24 Malmö, Sweden

Conditions:

• Products must be unopened and in original packaging.

• Opened or incomplete items are not eligible for a full refund.

• We may deduct up to 100% of the product price if value is reduced due to improper handling.

• Return shipping costs are the responsibility of the customer.

• Cash-on-delivery returns will not be accepted.

You must notify us of your intent to withdraw via email within 14 days of receiving your order:
📧 support@swedishcollagen.com

Refunds will be processed via the original payment method.
We reserve the right to wait until we receive the returned product before issuing the refund.
Shipping costs are non-refundable.

11. Refunds

Refunds are processed within 30 days of:

• Receiving your return notification,

• Receiving the returned product,

• Approving the claim or withdrawal.

Unless stated otherwise, refunds are issued via the original payment method.

12. Other

We may conduct credit checks and reserve the right to refuse orders.
Any attempted fraud will be reported to the authorities.

13. Privacy Policy

We respect your privacy and process your personal data in accordance with the General Data Protection Regulation (GDPR).

When you visit our website, we collect certain information about your device and usage, including data necessary for order fulfillment and customer support.

You have the right to:

• Access, correct, block, or delete your personal data

• Inquire about how we process your data

For questions, contact:
📧 support@swedishcollagen.com

By accepting our terms and placing an order, you acknowledge and agree to our privacy policy.

14. Cookies

We use cookies on swedishcollagen.fr to improve navigation and user experience.
By browsing our site, you consent to the use of cookies.

15. Product & Service Information

Customers may receive product and promotional updates via email.
You may unsubscribe at any time via the unsubscribe link in our emails or by contacting customer support.

16. Changes & Modifications

We reserve the right to update or modify any part of these terms by posting updates on our website.
It is your responsibility to review these changes.
By continuing to use our site, you agree to the revised terms.

17. Disputes

These terms are governed by Swedish law.
In the event of a dispute, Swedish courts shall have exclusive jurisdiction.

18. Questions

If you have questions regarding our terms and conditions, please contact us:
📧 support@swedishcollagen.com